Refund policy
At Linden & Frances, due to the nature of jewellery and for hygiene reasons, returns are limited.
Change of Mind
Linden & Frances does not offer refunds or exchanges for change of mind, incorrect purchases, or if you decide the item is not suitable after receiving it. Please review product descriptions and sizing carefully before placing your order.
Faulty or Incorrect Items
If there is a fault or mix-up with your order upon delivery, please email us to arrange a solution.
If you believe your item is faulty, please contact us within 4 days of receiving your order with your order number and clear photos of the issue.
Items that show signs of wear, misuse, accidental damage, or improper care can not be considered faulty.
Some items have unique patterns on each pendant (i.e. abalone, Trio Pendants, etc.) They may vary in pattern from the displayed photo. This is not considered a fault.
Return Conditions
Where a return is approved:
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Items must be returned in their original condition and packaging.
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The item must not have been worn.
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Returns must be shipped within 7 days of approval.
Customers are responsible for return shipping costs unless the item is confirmed to be faulty.
Custom Orders
Custom pieces and personalised items are final sale and cannot be returned or exchanged.