At Linden & Frances, we back the quality of our jewellery and we want you to feel confident purchasing from us. We offer a six month warranty on all of our jewellery from the date of purchase. This warranty covers defects in manufacturing, not general wear and tear.

What’s covered

• Clasps, jump rings, soldered links, and chain links that fail due to a manufacturing defect.
  

This doesn't cover general wear and tear, theft or loss, or breakages from everyday use.

What we’ll do
If your claim is approved, we’ll repair or replace the piece. If we can’t (for example, a limited-edition piece has sold out), we’ll offer store credit instead:

• Within 3 months of purchase: store credit for the full price paid.
• Between 3 and 6 months: store credit for 50% of the price paid.

Store credit does not include the shipping you paid on your original order.

How to make a claim
Email admin@lindenfrances.com.au within six months of your purchase with your order number and clear photos of the issue. We’ll reply within 1-4 business days. 

This warranty is only available for items purchased from www.lindenfrances.com.au. Claims submitted without an order number or proof of purchase can not be accepted. If we require the item sent back for repairs, postage both ways is the responsibility of the customer. Please send your item back in a padded parcel using tracked shipping. We can not be responsible for items damaged or lost in transit.

This warranty is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warrantor

Linden & Frances

Admin@lindenfrances.com.au

ABN: 33 955 944 898

Effective for orders placed from 16th October 2026.